We respect your privacy and are committed to protecting your personal data.

 

What we collect

When you engage with Mountain Coach, we may collect:

• Name

• Email address

• Phone number

• Booking details

• Payment information (processed securely via Stripe)

• Relevant health information for your safety during an adventure

 

How we use your information

We use your information to:

• Manage your booking

• Communicate with you about your adventure

• Ensure your safety and suitability for participation

• Provide support before, during and after your trip

 

Your safety

Some adventures take place in remote environments.
Information you provide helps us prepare properly and keep you safe.

Any medical information is treated with strict confidentiality.

 

How your data is stored

We use trusted platforms to manage your data securely, including:

• Stripe (payments)

• Wix (website and forms)

• Xero (accounting)

We take reasonable steps to protect your data at all times.

 

Who we share it with

We never sell your data.

We may share relevant information with:

• Guides and staff delivering your adventure

• Accommodation providers

• Emergency services if required

 

Your rights

You have the right to:

• Access your data

• Request corrections

• Request deletion

To do so, contact us at:
team@mountaincoach.co.uk

 

Updates

We may update this policy from time to time.
The latest version will always be available on this page.